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Shopping & Return Policy

General Return Policy

  • All product returns require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number by contacting Customer Service through any of the methods provided.
  • Any return for a refund may be subject to a 20% restocking fee. Any defective products return will not be charged restocking fee.
  • Any return item that was shipped free will be accessed actual shipping fee from the return amount.
  • If you return any products that are not eligible for return, it will be sent back to you at your cost and expense. Following outlines ineligible returns:
    • Any product not purchased from hippo-deals.com
    • Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number
    • Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product
    • Any product from which the UPC code has been removed from its packaging
    • Any product that exhibits physical damage
    • Any product for which you have submitted a mail-in rebate

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: Yes
  • This is our Standard Return Policy. Items covered by this policy (those products for which hippo deals states "This item may be returned for a replacement or refund within 30 days only") must be returned to hippo-deals within 30 days of the invoice date for this policy to apply. "Return" constitutes receipt of the product by hippo-deals, and not the mere issuance of an RMA.

Limited Replacement Only Return Policy

  • Return for refund within: non-refundable
  • Return for replacement within: 30 days
  • Products that state "This item is covered by hippo-deals's Replacement Only Return Policy", or items labeled as "Non-refundable" (or similar labeling) must be returned to hippo-deals within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item, if the original is no longer available. "Return" constitutes receipt of the product by hippo-deals, and not the mere issuance of an RMA.

FINAL SALES RETURN POLICY--NO REFUNDS/EXCHANGES/REPLACEMENTS

  • No Refunds
  • No Exchanges
  • No Replacements
  • No Returns
  • This is our Final Sales Return Policy. This policy controls over any conflicting refund and replacement terms described in our Policy & Agreement and Return Policy. Please contact the manufacturer for any concerns.